The latest in:
Conway Corp
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Premium Content
07/29/2026
NCTC Members Test AI’s Potential
Answering a customer’s billing question costs Conway Corp. about $10.50 when a human picks up the phone. With AI, that drops to $6.50—and 40% of callers never need a human at all.
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Premium Content
07/06/2026
People
New Mediacom EVP, Operations Toni Murphy is already putting her stamp on the company, tapping former Comcast colleague Troy Griffin as SVP, Customer Operations and Customer Experience.
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12/04/2025
Cablefax Unveils the 2025 Most Powerful Women
Let’s hear it for the Cablefax 2025 Most Powerful Women, who were unveiled Thursday morning during a celebration brunch at NYC’s Current. Attendees were the very first to get their hands on Cablefax: The Magazine’s special issue.
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Premium Content
12/04/2025
CFX Unveils 2025 Most Powerful Women
Let’s hear it for the Cablefax 2025 Most Powerful Women, who were unveiled Thursday morning during a celebration brunch at NYC’s Current.
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Premium Content
08/20/2024
Operators Contemplate AI, Mobile Moves
Everybody has AI on the brain, from the largest to the smallest operators attending NCTC and ACA Connects’ annual Independent Show in Nashville.
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Premium Content
04/03/2023
Operators Check In After Weekend’s Massive Storms
After a series of storms tore a path from Arkansas to New Jersey over the weekend, operators are assessing the damage and stepping up to get people to safety.