The latest in:
American Customer Satisfaction Index
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Premium Content
05/27/2026
Customers Are Taking Notes About Service
Customers are more satisfied than they’ve been in years, but the industry’s top performers are increasingly separating themselves not by what technology they deploy, but how well they treat customers after they sign up.
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Premium Content
06/05/2024
ACSI Reports Fiber Still the Choice Among Customers
While fiber continues to the be top broadband choice for customers when available, 5G is becoming a viable alternative.
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Premium Content
06/06/2023
All Smiles with Fiber
With fiber internet leading the way in customer satisfaction compared to non-fiber service, AT&T finds itself at the top among ISPs in overall customer satisfaction. The American Customer Satisfaction Index released its Telecommunications Study for 2022-23, which scores satisfaction on a 0-100 scale.
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Premium Content
05/17/2022
Phone Customers Have Their Say
The American Customer Satisfaction Index published its 2021-22 wireless phone service and cell phone study. Altice USA’s Optimum Mobile was No. 1 in customer satisfaction among full service wireless providers.
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Premium Content
06/10/2020
Consumer Satisfaction
Telecom companies are stepping up their game, according to a new report from the American Customer Satisfaction Index.