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Ken Johnson
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Premium Content
10/03/2019
Teching Out the Customer Experience
At a technical conference like SCTE-ISBE’s Cable-Tec Expo, it’s easy to geek out with acronyms and engineering speak. But sometimes you need to move beyond “techs and specs, and look at speed and ease,” a phrase coined by a Wednesday Expo panel on network management and growth for mid-size and small operators. The network and the rich data it offers can help get service providers to step up their customer service game.
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Premium Content
02/26/2019
Reliability Now Top Dog for Cable Ops
Operators big and small have long competed to become the fastest broadband provider within their footprints, but the race is over, according to Cable One
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Premium Content
12/19/2018
People
Comcast announced Sarah Foss will take over as svp, strategic initiatives for FreeWheel. Foss comes from Imagine Communications where she served as gm, ad tech and is the immediate past chair of the Alliance