The latest in:
J.D. Power
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Premium Content
10/08/2026
Wired Internet Makes Satisfaction Gains
Wireless internet services continued to lead wired internet in JD Power’s 2026 U.S. ISP Satisfaction Study, although wired providers narrowed the gap by eight points.
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Premium Content
02/11/2026
T-Mobile Looks Far Beyond 4Q25
T-Mobile hosted a Capital Markets Day presentation Wednesday that was about more than its 4Q25 earnings numbers, FY26 guidance and hyping up wireless wins.
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Premium Content
01/29/2026
Consumer Cellular Tops Survey
Cable is making inroads as mobile virtual network operators, just not in the latest J.D. Power Wireless Carrier Satisfaction Study.
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Premium Content
01/15/2026
T-Mobile Tops J.D. Power Network Quality Study
T-Mobile was ranked highest in five of the six regions surveyed for J.D. Power’s 2026 U.S. Wireless Network Quality Performance Study.
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Premium Content
09/18/2025
Study: Cable Subs Staying Put Despite Low Satisfaction
J.D. Power’s 2025 U.S. Television Service Provider Study found that cable customers are sticking with their providers despite lower satisfaction levels than streaming.
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Premium Content
01/30/2025
Wireless Satisfaction Falls, J.D. Power Finds
J.D. Power’s 2025 U.S. Wireless Customer Care Study–Volume 1 found overall satisfaction with wireless customer care decreased for the first time in two years.