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09/17/2012
Deals Of The Day 09/17/12
Belgacom is using Alcatel-Lucent’s Service Quality Manager (SQM) to report on a range of key performance and quality indicators (such as service availability and reliability), and it can use this information to improve corporate customer experience in the mobile voice, data and SMS services…S3 Group, a Calif.-based mixed-signal IP supplier and IC design service provider, […]
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09/17/2012
Survey Sez 09/17/12
A poll commissioned by Alcatel-Lucent regarding customer experience management (CEM) found that CEM is being viewed as an opportunity for differentiation, as a common measure of customer satisfaction metrics,and as a way to answer customer queries and to resolve problems in a timely fashion. However, barriers to CEM implementation remain. When asked to comment on […]
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09/17/2012
Global Connections 09/17/12
Tips Hosting, an ICT solutions provider serving East and Central Africa, launched CloudLIFE Cloud communications service for business users, and features include instant messaging and presence; shared and private calendars, address books and file storage; email (including push email, calendaring and address books for all mobile devices supporting ActiveSync); and salesforce.com and social media integration. […]
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09/17/2012
To Market, To Market 09/17/12
A recent Velti report says Android notched a second consecutive month of ad share gains on iOS in August, now taking 43 percent of served mobile ad impressions compared to 57 percent for Apple. In July, Android held 42 percent of ad impressions compared to 58 percent for Apple. Velti attributes this change to Samsung […]
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09/17/2012
Just Google It 09/17/12
Google Fiber, which will deploy in Kansas City, says 180 “fiberhoods” will be wired, with installation set to begin in a few short weeks (click here for more information). In Kansas, Hanover Heights will be the first to get service. Across the river in Missouri next spring, Hallmark’s Crown Center will be the initial turn-on. […]
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09/17/2012
People Watch 09/17/12
Five new appointees and eight elected members are part of the SCTE Board of Directors for the upcoming 2012-13 term. The new directors are: David Haigh, lead engineer, Midcontinent Communications; Tommy Hill, director/Area Operations, Mediacom Communications; Roger Hughes, senior engineer, Armstrong Cable Services; Joe Jensen, executive vice president/CTO, Buckeye Cablevision; Bob Legg, vice president/Technical Operations, […]