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09/18/2012
Inside The Beltway 09/18/12
NCTA CEO/President Michael Powell is lauding yesterday’s FCC decision regarding in-region telco-cable cross-ownership restrictions, saying, “We commend the commission for removing outdated obstacles that have historically deterred pro-competitive transactions between cable operators and competitive local phone companies. The cable industry provides millions of American businesses and consumers with competitive digital voice services and today’s decision […]
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09/18/2012
Global Connections 09/18/12
Canadian on-demand video provider Espial says its Espial TV Browser will power Toshiba’s next-gen LED TVs in North America. Using the browser’s software development kit (SDK), the graphical user interface for Toshiba TVs reportedly can be customized to include such features as multiple browser windows and visual thumbnails for recent and favorite Websites. “The new […]
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09/18/2012
People Watch 09/18/12
As of Oct. 1, Tom Adams will take over as executive vice president/Field Operations, while Kathleen "Kip" Mayo was named executive vice president/Customer Operations yesterday at Charter. Adams will have national oversight of field ops, and Mayo will have responsibility for customer care…Former FCC commissioner Jonathan S. Adelstein joined PCIA- The Wireless Infrastructure Association as […]
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09/17/2012
Deals Of The Day 09/17/12
Belgacom is using Alcatel-Lucent’s Service Quality Manager (SQM) to report on a range of key performance and quality indicators (such as service availability and reliability), and it can use this information to improve corporate customer experience in the mobile voice, data and SMS services…S3 Group, a Calif.-based mixed-signal IP supplier and IC design service provider, […]
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09/17/2012
Survey Sez 09/17/12
A poll commissioned by Alcatel-Lucent regarding customer experience management (CEM) found that CEM is being viewed as an opportunity for differentiation, as a common measure of customer satisfaction metrics,and as a way to answer customer queries and to resolve problems in a timely fashion. However, barriers to CEM implementation remain. When asked to comment on […]
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09/17/2012
Global Connections 09/17/12
Tips Hosting, an ICT solutions provider serving East and Central Africa, launched CloudLIFE Cloud communications service for business users, and features include instant messaging and presence; shared and private calendars, address books and file storage; email (including push email, calendaring and address books for all mobile devices supporting ActiveSync); and salesforce.com and social media integration. […]