Srinivasan’s ability to streamline operations is second to none. In August 2019, he re-organized the Video Operations group, prioritizing and better aligning the video organization within Charter’s Network Operations Operating Model. The move drastically improved the organization’s key metrics, specifically self-inflicted outages, mean time to repair and customer experience. Since rising to his current role a few months ago, Srinivasan has continued to use his leadership skills to align others around his greater vision. “I am proud of the focus and efforts that Charter has put in place and the progression we are seeing in the diversity of our offerings, team members, and internal culture as a result,” Srinivasan says.
The conversation about racial injustice in 2020 has been… impactful. It is forcing us to have uncomfortable conversations about imbalances that still exist in society, and how we can join forces to develop meaningful solutions.
In what ways can companies best show a sincere commitment to diversity and inclusion?
Acknowledging that diversity and inclusion are critical components of success is the first step. Companies should make diversity & inclusion part of their core business values and organizational culture. And, to truly make a difference, companies should have specific D&I-related plans and objectives and hold themselves accountable to reaching them – as they would in other aspects of their business. I am proud of the focus and efforts that Charter has put in place and the progression we are seeing in the diversity of our offerings, team members, and internal culture as a result.
What initiatives in our industry best embrace diversity?
I’ve noticed companies in our industry are driving diversity initiatives internally, and also promoting diversity through their engagement and support of various non-profit organizations, specifically those centered around women and people of color. In addition to raising awareness, these initiatives are focused on two key areas: (1) diversifying the slate of candidates available to hiring managers, and (2) creating professional development programs to better position individuals for career progression opportunities.