The latest in:
billing
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11/22/2024
Operational Efficiency: Small Changes Yield Big Results
Operational efficiency must be more than a back-office focus; it needs to take center stage as the key driver of customer experience (CX) and profitability.
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Premium Content
03/10/2022
Zeroing in on What Broadband Consumer Labels Need to Include
When Congress passed the Infrastructure Investment and Jobs Act late last year, a clock began ticking on a mandate that broadband providers create uniform labels to describe their internet offerings and prices
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Premium Content
02/04/2022
ACAC Says New Rules Helped, But Retrans Needs Work
ACA Connects never misses an opportunity to tell the FCC that it believes the retransmission consent market is broken.
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Premium Content
03/16/2020
ISPs Sign on to FCC Coronavirus Pledge
Broadband providers are committing to not terminating service of customers unable to pay for the next 60 days due to disruptions caused by the coronavirus.
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Premium Content
06/29/2018
What the Fee: Consumer Reports Goes after Cable Surcharges
Consumer Reports launches a new campaign focused on surcharges on cable and other pay TV providers’ bills.