White takes Comcast customer satisfaction seriously. The leader of one of Comcast’s largest divisions is challenging his team to view their impact through the lens of a customer, making sure every conference room and meeting location has a chair for the customer as a reminder to include their perspectives. He also encourages extensive leadership development training that brings leaders together for candid conversations on the science of being a leader. These programs also help foster better representation at the executive level. “The industry can also do more to support and help minority- and People of Color-owned small-to-medium sized businesses,” he says. “There’s a significant need for technology support and marketing consultation within this sector that we can all be working to better understand and embrace.”
The conversation about racial injustice in 2020 has been… heartbreaking. The lack of humanity we’ve witnessed is devastating.… Optimistic. The capability to drive real change is within us if we decide to recognize the problem and solve it together.
In what ways can companies best show a sincere commitment to diversity and inclusion?
By taking the actions that are unique to them to contribute to positive change. At Comcast Cable, we’re implementing a three-phase effort to listen, learn and take action for good. We are focused on areas we can uniquely impact to make substantive progress. We’ve already begun by leveraging our platforms, like X1 and Flex, to better inform and educate through curated content like Black Voices. Black Stories. We’re engaging and mobilizing our teammates through thousands of listening sessions and by forming Councils and task forces to hear ideas at every level of the organization. And we’ve also made a significant financial commitment of $100 million to fight inequality and injustice through dedicated grants and advertising.
What are some of the tough conversations this industry needs to have?
We can always be doing more and better and we should challenge our individual companies and industry to consistently raise the bar.
I believe we need a stronger focus on fostering better representation at the executive level. We can do more to create succession and pipeline programs that encourage this within our companies and throughout the industry. The industry can also do more to support and help minority and People of Color owned small to medium sized businesses. There’s a significant need for technology support and marketing consultation within this sector that we can all be working to better understand and embrace.