Michael Parker

Parker commends the industry for recognizing diversity and inclusion as an important part of business operations, noting, “We are making strides not only in the diversity of our programming and accessibility of our products, but also in hiring, retaining and promoting a workforce that is representative of our customers.” He keeps those values top of mind as he leads operations in 300-plus communities in the WNER, which this past year annexed a new market in Connecticut and rolled out Gigabit Internet speeds to both residential and business customers in several service areas.

What’s a recent example of a step forward for diversity in the industry?
The industry is recognizing diversity and inclusion as an important part of business operations. We are making strides not only in the diversity of our programming and accessibility of our products, but also in hiring, retaining and promoting a workforce that is representative of our customers, in addition to supporting all of our communities. Also, the industry is taking ownership in helping to bridge the digital divide through our respective low-cost broadband programs, like Comcast’s Internet Essentials, which we announced in August would be available to qualifed, low-income veterans.

What’s your best advice to someone just entering the video content/distribution industry?
You learn more by listening than talking and always “lean forward.”

What’s been the most dramatic change in your sector of the business today vs. three years ago?
The pace at which we innovate and adapt continues to increase. I remember when all our industry sold was cable TV and premium channels. We are now providing customers with integrated TV, Internet, phone, home security & automation, and mobile.

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