Parker’s prior experience as an attorney and a former Marine helped forge his leadership style. After arriving in the Western New England Region in late 2015, he’s already had several successes, including the deployment of the Net Promoter System, and ushering his technical operations team to earn the best customer service metrics in the Northeast Division. He acknowledges some business units could better reflect their customers, but says diversity is moving in the right direction: “We are making strides not only in the diversity of our programming and accessibility of our products, but also in hiring, retaining and promoting a workforce that is representative of our customers, in addition to supporting all of our communities.”
