Jackson wakes up every day ready to do whatever it takes to meet the customers where they want to be served. She’s created a strategic roadmap centered on improving agent productivity and customer experiences through advanced technology and analytics. Moving forward, that means implementing a lead management system capable of supporting an omni-channel customer experience. Still, technology can’t always make the impact that an in-person experience can. That’s why Jackson also will be driving employee and product knowledge across thousands of frontline employees through unconventional events like the Future of Awesome Tour.