Robinson pioneered the way Charter currently measures, analyzes and leverages data to improve customer experience. She created Charter’s Experience Development team, which now tops 400 data scientists, analysts, app developers and testers. Robinson says opening senior positions to women begins with “understanding and believing that a diverse leadership team is the secret weapon to winning. Committing to a culture of diversity and inclusion brings value to a company and puts it in the best position for success.”
How can the industry do a better job of recruiting women and ensuring they have a path to senior positions?
It starts with understanding and believing that a diverse leadership team is the secret weapon to winning. Committing to a culture of diversity and inclusion brings value to a company and puts it in the best position for success. The more we drive the value proposition, the more likely we are to see increased diversity in the workforce, in our leadership teams, and in the C-suite.
What advice would you give your 13-year-old self?
Know yourself. Know what you’re good at and why you’re valuable. Don’t lose sight of what makes you, you. So often, and in business especially, we try to adapt and morph to someone else’s image – to be the leader or the contributor that someone else defined, instead of the one that comes naturally. Never forget that your value shines brightest when you are your true self.
Which current shows best reflect the kind of women’s roles you like to see and why?
There’s nothing like a great documentary. As a category, documentaries offer a unique outlet for creative expression by filmmakers from all walks of life. This is particularly true for women. Documentaries like RGB not only elevate female stories powerfully, but also showcase the contributions of women behind the camera.