With Fischer’s keen eyes on the numbers, Charter has been able to make bold business decisions without fear. In the past year alone, she’s been the watchful conservator over Charter’s acquisition of Liberty Broadband and its proposed combination with Cox Communications. All the while, she has continued to oversee deals to expand the value of Charter’s video offerings and curb churn, ensuring eligible customers receive Hulu, ESPN DTC and Fox One at no additional cost.
What kind of innovation will ultra-fast, ubiquitous broadband unlock in the next decade? My take is it will lead to the creation of entirely new businesses or even industries. As for an innovation or experience, immersive entertainment is one. We recently announced that in collaboration with Apple, Spectrum is going to distribute a selection of live Lakers games in Apple Immersive for the Apple Vision Pro. The experience is amazing and puts viewers courtside from the comfort of their home.
Do you feel AI has changed the way you work? If so, how? We see AI as a powerful tool and have been using advanced technologies such as AI and machine learning for the last several years. We are using AI to make the customer experience more human, by providing our agents tools that allow them to focus more on the customers, letting the AI perform automated notetaking and presenting the agent with helpful information without them needing to search for it. This technology also provides our technicians with call summaries so when a truck roll is necessary, our technicians know all the details that were discussed when the customer called. All of this is improving the customer experience.