Field has created the digital foundation that Charter will rely on for many years to come. She developed the company’s Operational Intelligence framework, serving as the guide for the deployment of software solutions that have bolstered Charter’s self-service capabilities. That has come in clutch since the COVID-19 pandemic changed consumer behaviors, pushing many to embrace chatbots and other digital tools to diagnose their own problems and avoid interfacing with a field technician. Field highly recommends “Kick Some Glass: 10 Ways Women Succeed at Work on Their Own Terms.” The book helps women define what they want out of work and life and “lets everyone know it’s OK to not have the same dream as the next woman,” she says.
What’s one way your company has broadened the recruiting process to ensure greater diversity?
For every opening, the company and its leaders look to have a deep slate of talent that allows us to pick the best candidates for position recognizing and valuing diversity.
What one female empowerment book do you think every woman should read?
“Kick Some Glass: 10 Ways Women Succeed at Work on Their Own Terms,” which helps women define what they want out of their careers and lives and lets everyone know it’s ok to not have the same dream as the next woman.