One of Simmons’ goals is to turn customer service into the company’s best “product.” Recruiting, training and developing new employees are all crucial, but so is rewarding and retaining long-time workers. Thanks to her efforts, employee attrition in the Central Division is down, while Employee Resource Groups are seeing over 25% participation. She’s striving for measurable improvement in the division’s Diversity & Inclusion Workforce goals. Simmons, who points out that you can’t have diversity without inclusion, says, “Inclusion can only happen by first starting with awareness. As we respect and appreciate our differences, we must also ensure we are inclusive by recognizing our similarities as well.”

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