More than half of communications service providers indicated that most of their service offerings are digital today, according to a survey by CSG International in partnership with Pipeline Market Research. The survey polled 100 communications service providers worldwide, including telco, cable and telecom companies, to determine the current state, opportunities and challenges on the path to becoming digital service providers.

The survey found that 73% of communications service providers expect all or most of their services to be digital within the next 3 years, noting a 17% increase between those that consider all their services to be digital today (3%) and those that expect all their service to be digital within the next three years (20%). These providers are taking on several initiatives to upgrade their services to digital, including updating business processes (69%); improving the customer experience across devices (62%); improving the technical resources pool (54%); and updating IT and BSS technologies (52%). In addition, the majority of respondents indicated they will be investing in creating a differentiated multiscreen experience (69%).

Meanwhile, a majority of the service providers surveyed considered offering consumer-facing digital services such as video-on-demand, and becoming a digital service provider had the most significant potential to increase revenue. Almost equally important to revenue growth is the ability to offer vertical services such as smart grid, healthcare and financial services. And machine-to-machine and Internet of Things transactions are considered as the second most significant potential to increase top-line revenue growth. Major cable operators like Comcast have been expanding its smart home and other IoT offerings. The MSO is teaming with Earth Networks to help Xfinity Home customers better monitor energy use and further reduce energy costs.

In terms of investment priorities, service providers ranked creating a differentiated end-to-end customer experience across devices as the top investment area in the next 3 years, followed by optimizing and consolidating IT infrastructure and enhancing operational processes to support connectivity of services across platforms. The survey was conducted between August 28 and September 18, 2015.

The Daily

Subscribe
Tuesday–May 7

Not So Fast: Disney Not Committed to Following Charter Deal Model

Disney was willing to get flexible with Charter last year, but it isn’t promising to do the same with the rest of its distribution partners.

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up

Calendar

Jun 13
2024 American Broadband Congress Conference Registration is Open!
Jun 18
2024 FAXIES Awards FAXIES Celebration on June 18th.
Full Calendar

Jobs

Seeking an INDUSTRY JOB?
VIEW JOBS

Hiring? In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors, The result will be an even more robust industry job board, to help both employers and job seekers.

Contact Rob Hudgins, [email protected], for more information.