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Time Warner Cable changed its online customer care Twitter handle to @TWC_Help from @TWCableHelp, part of a company-wide effort to create a more unified online “TWC” presence with all of its Twitter handles. Since the launch of its Twitter handle in Feb '10, TWC has quadrupled its staff from 3 employees to 12. The MSO also recently created a community forum, http://forums.timewarnercable.com.

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