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10/01/2011
Multi-Screen Now, Transmedia Later
I just got back from attending a two-day event in a setting that makes even the most rural zip code look like Manhattan. No connectivity. None. No cellphone. No laptop. My hands still are shaking. Then I spent a day with a high-school friend who is quite proud of the fact that she’s pulled the […]
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09/30/2011
Four Tips For Building A Successful CEM Program
According to Jeff Parker, president and co-founder of Monolith Software, Customer Experience Management (CEM) is an emerging field in business that endeavors to improve the sum of all customer experiences with a business by managing from the customer’s perspective. As such, he’s come up with four advanced best practices to assist communications service providers seeking […]
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09/30/2011
Covering The Big Apple With Cloud-Based Voice
New York City metro-area-based mid-market and large businesses looking to transition to a cloud-based phone service now can go to Ethernet solutions provider Optimum Lightpath, which today unveiled its next-generation Optimum Lightpath Hosted Voice. The service offers such new features as capabilities to keep mobile workforces seamlessly connected on the go, flat-rate pricing and a […]
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09/30/2011
Enterprise WAN Package Has Something For Everyone
Enterprise application data flows have changed, and outdated network architectures can increase latency or traffic delays, resulting in reduced application performance. In response, Level 3 Communications Inc. is marketing a new wide area networking (WAN) solution for enterprises. The WAN solution includes an integrated portfolio of such advanced services as dedicated Internet access (DIA), multi-protocol […]
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09/30/2011
A New Way To Measure Video Streaming Quality
Need real-time analysis of video streamed using the key Adobe, Apple and Microsoft streaming protocols? What about analysis of video quality and buffering performance plus reports detailing performance and Quality of Experience metrics? Telchemy says it has the answer. The Ga.-based provider of VoIP and IP video performance management technology, now is offering VQmon for […]
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09/30/2011
Wireless Docs Get The Nod After Years Of Tweaking
Five new documents approved and adopted earlier this month in Montreal will be part and parcel of the blueprint that will architect the future of the commercial, public-safety, satellite communications and international tactical radio communities. The Wireless Innovation Forum, a non-profit international industry association dedicated to driving the future of radio communications and systems worldwide, […]