New York City metro-area-based mid-market and large businesses looking to transition to a cloud-based phone service now can go to Ethernet solutions provider Optimum Lightpath, which today unveiled its next-generation Optimum Lightpath Hosted Voice.
The service offers such new features as capabilities to keep mobile workforces seamlessly connected on the go, flat-rate pricing and a 100-percent fiber network. It’s being sold as an add-on to Optimum Lightpath’s Internet Voice Bundle, and it includes additional Internet bandwidth to support phone calls and a range of minutes-of-use packages. The service also offers free calling to other Optimum Lightpath Hosted Voice customers and HD Voice. The feature set includes:
>> Call Processing: Auto attendant, voicemail (urgent message to email or mobile), class of service (restrict long distance, toll or premium), authorization codes, abbreviated dialing, speed dial, one-touch transfer, call park, call forward, do not disturb, directed call pickup, selective call treatment, multiple station/bridged line appearances, music/message on hold, incoming fax server.
>> Convergence: Unified messaging (voicemail to email and fax to email), soft phone integration, widgets, visual voicemail.
>> Mobility: Find me/follow me, remote phone, app support for Android, Apple iOS and BlackBerry.
>> Collaboration: three-party conferencing and Meet-Me audio conferencing, featuring Web-based and Apple iOS support.
The service includes a Web-based management portal that allows businesses to make real-time changes to the system. Optimum Lightpath says it will provide, install, maintain and monitor new Cisco IP phones and all other necessary equipment, including Power over Ethernet switches, to run the service. All installations are backed by a thorough LAN assessment, certification and remediation to help ensure quality of service.
"Businesses are eager to free themselves from the complexity involved with successfully installing and maintaining a dynamic voice service that supports the latest in collaboration, mobility and messaging," comments Elka Popova, program director/Information and Communications Technologies at research firm Frost & Sullivan. "We expect to see the market for hosted communications continue to grow as customers increasingly acknowledge the value and efficiency such services deliver."