Join Cablefax on Thursday, Dec. 3 when we discuss “How big data can address a multi-billion dollar problem – CHURN”  Register Now

The pandemic has catalyzed a seismic shift in consumer behavior––bedrooms have been converted into home offices, and lounges into classrooms––households are more reliant than ever on broadband connectivity, and many of the changes are set to last indefinitely.

It is critical that ISPs meet changing subscriber needs and deliver a new bundle of smart home experiences––starting with the foundation of flawless, self-optimizing Wi-Fi, and adding AI security, intelligent IoT device management, Wi-Fi motion detection and more.

This webinar explores how Service Providers can revolutionize their smart home offerings by leveraging customer data to deliver enhanced subscriber experiences and achieve game-changing operational results including:

  • Cutting subscriber churn by up to 30%*
  • Boosting ARPU by up to $15*
  • Reducing support call-in rates and truck rolls by 51% and 67% respectively*
  • Increasing NPS scores by up to 60*

With data showing that home network activity has surged to 120% of pre-pandemic levels, subscriber demands, and expectations have skyrocketed, and all service providers face unprecedented challenges – this event will arm you with a new data-driven model to meet those challenges.

*Source: TCO Study, Plume, 2020.

Meet the Speakers

Scott Young Director of Marketing and Project Management Service Electric Cablevision

Tyson Marian
Chief Commercial Officer Plume

Meet the Moderator: Sara Winegardner Senior Editor










Can’t join live? Register anyway and we’ll send you the recording and Plume’s latest whitepaper.



For questions or comments please contact Kate Schaeffer at


The Daily



Disney+ is turning the acclaimed book series “Percy Jackson and the Olympians” into a TV series, with author Rick Riordan announcing the news on social media Tuesday. Casting is underway. — VH1 celebrates

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