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Up Ahead

Nov 19-20: Streaming Media West 2019; LA
Nov 21: Gracies Leadership Awards, NYC
Dec 4: TV of Tomorrow Show, NYC
Dec 5: Cablefax Most Powerful Women 2019, NYC
Dec 5-6: CableLabs Latin America & Caribbean Summit 2019, Miami
Dec 13: Cablefax Work Culture 2020 Entry Deadline

Research

➢ Average consumption by cord-cutter subscribers was 520.8 GB, an increase of 7% in Q3 alone.

➢ 12% of cord cutters are “power users,” consuming 1 TB or more of data/month. That number increased 62% YOY.

➢ Only 29% of consumers upgraded their broadband packages when speaking with customer care teams about severing video services. 4% downgraded.

(Source: OpenVault Q3 OBVI Report)

Quotable

“I had a customer come in one time. Very mad, very rude, assertive. He wasn’t getting any satisfaction. I really don’t know what his problem was. Finally, he said, ‘I’m tired of dealing with the poodles. I want to talk to the big dog.’ My head tech buzzes me, and I come down the stairs and ask if I can help him. He says, ‘I said I want to talk to the big dog, not another poodle.’ I said, ‘You better get down on your hands and knees and start talking to God because it doesn’t get any higher than me!”’

– Patricia Boyers in Cablefax: The Magazine’s Most Powerful Women issue

The Daily

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Doubling Down on Robocall Fight

The FCC is continuing its war against robocalls. The Consumer and Governmental Affairs Bureau issued a public notice and sent letters to major phone companies and third-party developers of call blocking tools

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