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Up Ahead

Nov 19-20: Streaming Media West 2019; LA
Nov 21: Gracies Leadership Awards, NYC
Dec 4: TV of Tomorrow Show, NYC
Dec 5: Cablefax Most Powerful Women 2019, NYC
Dec 5-6: CableLabs Latin America & Caribbean Summit 2019, Miami
Dec 13: Cablefax Work Culture 2020 Entry Deadline

Research

➢ Average consumption by cord-cutter subscribers was 520.8 GB, an increase of 7% in Q3 alone.

➢ 12% of cord cutters are “power users,” consuming 1 TB or more of data/month. That number increased 62% YOY.

➢ Only 29% of consumers upgraded their broadband packages when speaking with customer care teams about severing video services. 4% downgraded.

(Source: OpenVault Q3 OBVI Report)

Quotable

“I had a customer come in one time. Very mad, very rude, assertive. He wasn’t getting any satisfaction. I really don’t know what his problem was. Finally, he said, ‘I’m tired of dealing with the poodles. I want to talk to the big dog.’ My head tech buzzes me, and I come down the stairs and ask if I can help him. He says, ‘I said I want to talk to the big dog, not another poodle.’ I said, ‘You better get down on your hands and knees and start talking to God because it doesn’t get any higher than me!”’

– Patricia Boyers in Cablefax: The Magazine’s Most Powerful Women issue

The Daily

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Charter Unpacks Impact of ACP’s Sunset

Charter hasn’t been immune to the slowdown in broadband activity in 1Q24, reporting the loss of 72,000 residential and SMB internet customers. It’s looking at what the discontinuation of ACP will mean for its sub base.

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Calendar

Jun 13
2024 American Broadband Congress Conference Registration is Open!
Jun 26
2024 FAXIES Awards Nominations Are Open!
Full Calendar

Jobs

Seeking an INDUSTRY JOB?
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Hiring? In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors, The result will be an even more robust industry job board, to help both employers and job seekers.

Contact Rob Hudgins, [email protected], for more information.