Griffin is at the center of Comcast’s customer care operation. He’s consistently working to set the bar higher, crafting a culture that focuses on exceeding rather than meeting expectations. His strategies are proven to work, leading to increased success across all of the company’s customer care metrics. Griffin previously served as the executive champion of the Black Employee Network for Comcast’s Beltway Region, and remained a member of the group when he was elevated to his current role in 2019. He’s known for his continuous efforts to meet with other leadership and employees to gain feedback on how Comcast can advance the conversation around diversity and inclusion.
