The Why? The work Pillai and his team do to continually enhance and improve Altice’s network and field operations has contributed to a significant boost in customer satisfaction and key field and network performance metrics. And since adding customer experience to his purview, he’s also focused on ensuring customers have a consistent experience across all touchpoints. Pillai participates in the company’s AAPI Community Together affinity group, and he serves on NAMIC’s board of directors.
He Says… “It is important to recognize generational and cultural differences that lie within an organization and use those experiences to promote cross-collaboration and allyship.”
What community support initiative has your company championed that you’re most proud of? Our partnership with the Coalition to Back Black Businesses. After seeing how the COVID-19 pandemic disproportionately impacted Black and Brown communities and businesses, it was important to step up and directly support Black business leaders to help aid in their recovery, especially when considering the role these businesses play in their local communities.
Advice for productive conversation about race in the workplace: Lead these conversations from a place of compassion, empathy, and allyship. It is important to recognize generational and cultural differences that lie within an organization and use those experiences to promote cross-collaboration and allyship. The connections that can be formed from these conversations directly impact the work being done across the company and can lead to better, more diverse and accessible products and experiences for customers while promoting inclusivity and equity from within.
What roadblocks have you overcome when it comes to DEI? Being an immigrant in the U.S. teaches you a lot about where you’ve come from and how that can influence where you’ll go in the future. In my experience, I had to learn a new culture, customs, and how to navigate an environment with new opportunities while taking control of my own journey and not letting outside views, comments, or actions from others affect my personal or professional trajectory.