Pragash Pillai

Prior to assuming his new role overseeing all operations and operations strategies this summer, Pillai was the company’s VP of infrastructure. He leads by example, and his ability to find and inspire team members that share his passion for providing exemplary customer service may be the core of his own success. “Operations automation will continue to deliver service enhancements to customers and improve operations efficiency,” he says. “Also, the ability to expand self-service should be a major focus for cable over the coming years.”