Faulkner continues to enhance and enrich the customer experience at Cox. In an effort to improve customer retention, her team has shifted from a reactive customer services approach to a proactive one. That helps them stay ahead of residential customers’ needs and wants, and add services such as the Contour Stream Player, which aggregates each user’s streaming content. The advice Faulkner would give her younger self: “Take risks that get you out of your comfort zone. Learn to trust your instinct.”
What advice would you give your 13-year-old self?
Take risks that get you out of your comfort zone. Learn to trust your instinct.