Smith assists with Spectrum’s progression programs to help employees improve their skills and advance within the company. That’s helped build leaders within the field operations workforce, and in 2023 over 8,000 field operations employees progressed at least one level, with many more advancing more than once. Outside Charter, Smith volunteers for Pro Bono Partnership, which provides legal services to nonprofits serving the disadvantaged in New York, New Jersey and Connecticut.
Advice I would give a recent graduate: Get a job where you have to go to an office. You will learn, grow and make lifelong friends.
What’s your boldest prediction about your industry in the next 10 years? We will finally be recognized for what we are – the best industry with the most opportunity.
Has the internet created more inclusion or exclusion? No question about it — more inclusive. It has made the world incredibly small and access to facts instantaneous. I hope the younger generations combine instant connection with personal connection more often than they do today, but I believe generally we are more understanding today than ever, and the internet has played a part in that.