In order to address critical pain-points in the often soul-crushing exercise of service activation, Comcast’s SuSi program (for Sign Up, Sign In) introduced an all-new activation flow based on a holistic onboarding concept that translates into an easy, interactive, and personalized process. Comcast consolidated and simplified the steps, creating a “one-stop shop” for device activation as well as ensuring all devices talk to each other seamlessly. The program has not only wowed new customers but improved job satisfaction among install techs and customer service reps.

Honored For:

  • Most Powerful Women 2020
    • Christin McMeley (Comcast Cable)
      More Powerful Women – Technology
    • Diane Yu (FreeWheel, A Comcast Company)
      More Powerful Women – Technology
    • Sherita Ceasar (Comcast Cable)
      More Powerful Women – Technology
    • Teresa Ward-Maupin (Comcast Cable)
      More Powerful Women – Operations
    • Rebecca Arbogast (Comcast Corporation)
      More Powerful Women – Regulatory
  • Cablefax FAXIES 2018
    • PR Team of the Year
  • Cablefax Digital & Tech Awards Luncheon
    • Residential Software (tablets/smartphone apps)