Whitaker has led the expansion of Comcast’s gigabit Internet across the Central Division, now serving 15 million homes in 55 markets. Her recent deployment of AI-driven customer support has improved service quality and reduced complaints. Whitaker advocates for women’s leadership as an executive sponsor of the Women’s Network ERG. Her collaboration on Connect the Dots for Digital Equity supports digital access for underserved families in Atlanta.
“I firmly believe that growth and comfort do not coexist. If you’re comfortable, you’re not growing.”
What has been your favorite trend from the past year? In an ever-evolving industry, I thrive in the innovative environment that drives us to adapt, compete, and improve the lives of millions every day. Our industry has built digital ecosystems that cater to customers’ needs, helping them stay connected and engage with us when and where it is convenient for them. We are in a constant state of digital transformation, exploring and leveraging technologies that are evolving alongside our business. At Comcast, innovation is at our core—we start and end with technology. This includes the integration of AI/ML into our systems and tools, something I’m particularly excited about. We are leveraging AI in our network to make it smarter and self-healing, including detecting network impairments before our customers even know it, pinpointing exactly where network impairments exist to speed up the troubleshooting and repairs. We are also using AI to personalize our customer and prospect interactions to deliver the right products and services to the right customers at the right time.