The latest by:
Amy Maclean
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Premium Content
05/01/2025
Caring & Sharing: CX Marks the Spot
With competition fierce on all fronts, operators are increasingly looking at how they can stand out by delivering a better customer experience. Enter the Syndeo Institute’s CX Collaborative, uniting CX leaders in connectivity.
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Premium Content
05/01/2025
Mom’s the Word at Hallmark Channel
When it comes to reality TV, motherhood is often portrayed in a harsh or under-respected light.
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Premium Content
04/24/2025
Comcast: We Can Do Better
With Comcast losing 199,000 domestic broadband customers in 1Q25 and churn rising slightly, the operator is launching a new go-to-market approach as it works to provide more value to its customers with less friction.
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Premium Content
04/23/2025
T. Howard: Representation Takes Center Stage in Evening’s Speeches
One thing you couldn’t miss at the T. Howard Foundation dinner was the number of Deloitte employees among the crowd gathered at Cipriani Wall Street for the organization’s annual fundraising dinner.
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04/15/2025
In the Wild: Adaptive Spirit Celebrates 30th Anniversary
Another Adaptive Spirit event is in the books, but this one is a bit special.
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Premium Content
04/14/2025
Must Carry, All-In-Pricing Among Suggestions for Statute Scrapyard
FCC Chair Brendan Carr opening up a proceeding to ask what outdated federal regulations should be erased is like asking a child to write their Christmas wish list for Santa—don’t be surprised when they ask for a pony, a spaceship and no bedtime.