Based on a study of 10,000 U.S. consumers, Bright House Networks and Dish Network earned the top spots in the TV services sector in the 2013 Temkin Experience Ratings. On the flip side, the survey found Time Warner Cable and Charter Communications rated near the bottom, with the cable industry overall the lowest-rated out of 19 industries featured in the report. The Temkin Experience Ratings evaluates three areas of customer experience: functional (can customers do what they want to do?), accessible (how easy it is to work with the company?), and emotional (how consumers feel about their interactions). Dish rated the highest in the functional component, Optimum (iO)/Cablevision was highest in accessible and Bright House Networks was highest in the emotional component. Cox had the lowest functional rating, while TWC had the lowest accessible and emotional ratings.
By Cablefax Staff | March 21, 2013 |