Survey Sez 10/16/12

Communications service providers (CSPs) increasingly are adopting BSS managed service business models to improve the customer experience, to seize new revenue opportunities and to achieve better business results, notes an Informa Telecoms & Media white paper prepared for Comverse. The percentage of CSPs likely to be outsourcing BSS will climb to more than 50 percent in 2015. Says Richard Jesty, principal analyst, "By working with a specialist managed-services provider that knows the business support system (BSS) inside out and can fully utilize its capabilities, CSPs can benefit from well-informed judgment based on extensive experience with successful solutions and innovations from a varied range of sources, from the same geographic market and from around the world."

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