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Research

➢ 36% of consumers added at least one new home service (internet, TV and/or phone) purchase in 2019. When streaming services are factored in, the figure balloons to 73%.

➢ Pricing was the main motivation for consumers changing services in all categories. Still, as many as 1/3 of consumers were shopping for better quality products.

(Source: Broadband Now)

Quotable

“If I look at the network first that we’re managing, if we make a comparison week over week, we can see that we have a moderate growth in the network when it comes to data usage, but where it’s spent and on what type of applications has changed dramatically. We’re up 75% week over week on gaming, we’re up 30% on VPN… 20% up on streaming… When it comes to our own employees, we have in less than one week moved 100K people to be working from home… we still have people keeping the networks up. We have field operations doing the most critical things in the field and stores open.”

— Verizon CEO Hans Vestburg in an interview on CNBC’s Mad Money

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