How are service providers coping with the influx of consumer-electronics equipment hooked into their broadband connections? What management and diagnostic tools, and what best practices are being used today to help ensure the connected home stays connected?
We have some answers for you!
"Handling The Connected Home" is this year’s theme of the annual Cable Show Tech Breakfast, hosted by Communications Technology magazine, and sponsored by Alcatel-Lucent and Actiontec.
This free breakfast is slated for May 23 from 7:30 a.m. to 9 a.m. in Room 205A at the Boston Convention & Exhibition Center, in conjunction with The Cable Show. ??Featured panelists to date include Neil Dholakia, CTO at Motive Customer Experience Solutions, Alcatel-Lucent; and Brian Henrichs, Chief Business Development Officer at Actiontec. The panel, moderated by Communications Technology Editor Debra Baker, will address such topics as how to:
>> Diagnose network problems generated by consumer off-the-shelf gear and perhaps eliminate a truck roll
>> Be pro-active with subscribers when it comes to what kinds of consumer-electronic equipment to purchase
>> Maintain a positive customer experience
Seating is limited. Click here for more information and to reserve your spot.