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08/25/2003
KEEPING PROMISES IN SALT LAKE CITY
When Comcast Corp. took over AT&T Broadband’s Salt Lake City operation late last year, the name on the door wasn’t the only change the MSO made. Indeed, Comcast installed a new area VP, new marketing director and new ad sales manager in the property that counts 240,000 basic video customers. “We brought in some new […]
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08/25/2003
LATE BREAKING NEWS
Kim Kelly is stepping down as president and COO of Insight Communications, effective Nov. 30. The 13-year veteran of the company has agreed to stay on as a consultant for up to two years after her departure. “I decided that it was time for me to pursue other opportunities,” Kelly said in a statement. Insight […]
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08/25/2003
TIME WARNER CABLE JOINS COX IN FAST LANE OF SERVICE
Time Warner Cable plans to improve its customer service record by rolling out computer telephony integration technology to ten markets this year. The software is designed to help Time Warner representatives handle calls faster and sell additional products. Time Warner will expand this technology, which routes customer calls to specialists and instantaneously sends appropriate customer […]
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08/11/2003
AOL UNFAIRLY MALIGNED
BY MAVIS SCANLON To the Editor: I am writing with regard to the piece written by Alicia Mundy in your July 21, 2003, issue of Cable World. Unfortunately, Ms. Mundy’s column distorts key facts about our interactions with her, and leaves out many others. She contacted us dozens of times in February and March, and […]
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08/11/2003
BASIC SUB LOSSES CONTINUE TO PLAGUE CABLE
BY MAVIS SCANLON If you want to see how the flag has moved in the continuing tug-of-war between cable and satellite, look no further than Mediacom Communications’ second-quarter results. Shares of Mediacom tumbled last Wednesday after the company announced steeper-than-expected basic video subscriber losses and cut its growth forecasts for the year, leading investors to […]
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08/11/2003
COMCAST INVESTS IN IP TECHNOLOGY COMPANY
At the National Show in Chicago this past June, Comcast CEO Brian Roberts made no secret of his interest in exploiting the Internet Protocol standard for use in Comcast’s cable networks. As a follow-up, Comcast’s venture arm, Comcast Interactive Capital, has become a strategic investor in SkyStream Networks, a seven-year-old Silicon Valley company whose latest […]