BY MAVIS SCANLON To the Editor: I am writing with regard to the piece written by Alicia Mundy in your July 21, 2003, issue of Cable World. Unfortunately, Ms. Mundy’s column distorts key facts about our interactions with her, and leaves out many others. She contacted us dozens of times in February and March, and we went out of our way to help her. Our customer support team reported her problem was fixed after spending over 25 hours on the phone with her or working to resolve her issues. I also spent a considerable amount of time speaking to her and assisting her. Regretfully, Ms. Mundy then decided to write a column claiming she didn’t get help from us. That is absolutely untrue and totally unfair. She also claims her problems weren’t resolved. Our staff indicates otherwise, based on the evidence we collected during the long process of helping Ms. Mundy. Her “staff opinion” on page 66 does AOL, and the people who worked hard to fix her computer problems, a disservice.
Nicholas J. Graham
VP, corporate
America Online Inc.

The Daily


TCA Notebook

AMC Networks renewed Acorn TV ’s “Harry Wild” for an eight-episode second season that will arrive on the platform next year. The show’s first season has been sampled by more than 40% of Acorn TV

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up


Aug 12
Most Powerful Women – 2022 Nominations Due: August 12
Full Calendar


Seeking an INDUSTRY JOB?

Hiring? In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors, The result will be an even more robust industry job board, to help both employers and job seekers.

Contact for more information.