BY MAVIS SCANLON To the Editor: I am writing with regard to the piece written by Alicia Mundy in your July 21, 2003, issue of Cable World. Unfortunately, Ms. Mundy’s column distorts key facts about our interactions with her, and leaves out many others. She contacted us dozens of times in February and March, and we went out of our way to help her. Our customer support team reported her problem was fixed after spending over 25 hours on the phone with her or working to resolve her issues. I also spent a considerable amount of time speaking to her and assisting her. Regretfully, Ms. Mundy then decided to write a column claiming she didn’t get help from us. That is absolutely untrue and totally unfair. She also claims her problems weren’t resolved. Our staff indicates otherwise, based on the evidence we collected during the long process of helping Ms. Mundy. Her “staff opinion” on page 66 does AOL, and the people who worked hard to fix her computer problems, a disservice.
Nicholas J. Graham
VP, corporate
communications
America Online Inc.

The Daily

Subscribe
Thursday–April 16

Roku Hits 100 Million Milestone

Roku surpassed 100 million streaming households in April, an achievement the company said reflects the “broader shift” toward streaming. The platform defines streaming households as the number of distinct

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up

Calendar

May 5
T Howard Annual Awards Dinner T. Howard Foundation Annual Awards Dinner
Jun 4
2026 Cynopsis Sports Awards Presented in partnership with Cablefax
Jul 10
2026 Top Ops AwardsTop Ops Awards Entry Deadline
Nov 3
2026 Most Powerful Women Awards2026 Most Powerful Women Awards
Full Calendar

Jobs

Seeking an INDUSTRY JOB or hiring for one?
VIEW JOBS

In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors. The result will be an even more robust industry job board, to help both employers and job seekers.

Contact us at marketing@cynopsis.com, for more information about posting a job on the website and our Jobs newsletter, sent twice weekly to 85,000 media professionals.