Since taking her post in 2015, Murphy has been responsible for leading cross-function efforts and initiatives to make Comcast’s customer experience the region’s best product. She was instrumental in launching an employee feedback portal that encourages two-way communication between the front line and senior leadership teams, helping front line employees share best practices and process improvement ideas. Her own appointment TV? ABC’s Emmy-nominated “Black-ish.” “As a woman of color,” she says, “I really love this image of the African American family. It is fun to watch and see a lot of myself and my children on the program.”
