A passionate advocate for diversity, equity and inclusion in telecom, Roy serves on the boards of nonprofit organizations such as SPIN Inc., and on the advisory board for several CX technology and advisory councils. He is actively involved in Altice USA’s ACT (AAPI Community Together) affinity group, and both inside and outside of the office provides guidance, support and networking opportunities to immigrants who are new to the industry and/or country.
What does work-life balance mean to you? We should work to live, NOT live to work. Today 100% of my professional success is attributed to the strength and support provided by my wife and kids. They made me who I am. It’s mandatory to spend quality family time, focus on fitness and find time to self-heal via any vehicle, like meditation, to connect deeply within yourself.
What’s your boldest prediction about your industry in the next 10 years? Cable companies will pivot to become primarily internet service providers (ISPs) and content aggregators, focusing on delivering high-speed broadband and bundling various streaming services into customizable packages. This shift will also force major content creators and networks to embrace direct-to-consumer streaming models, leading to the end of the traditional channel bundle system.
Will AI help or hurt diversity and inclusion? It’s too early to know exactly how the current batch of AI models will fare. The impact of AI on diversity and inclusion is a complex and nuanced issue that can go both ways, depending on how AI is designed, implemented, and managed. Hopefully it will help by reducing bias and discrimination in hiring, promotion, and performance evaluation process.