Esposito recently spearheaded the initiative to integrate AI-driven technology into Hotwire’s customer experience process, adopting TechSee, an advanced augmented reality tool. Under her guidance, TechSee’s visual assistance technology has been integrated into select regions within Hotwire’s network footprint, transforming how its field technicians perform installations, troubleshooting and diagnostics—significantly decreasing the time and cost required to resolve issues.
“I highly recommend ‘The Diary of a CEO’ by Steven Bartlett. It offers candid conversations with entrepreneurs and leaders who share both their successes and failures. I appreciate how it touches on the emotional and mental challenges of leadership. It is a good reminder that vulnerability is a strength, and there’s no singular path to success.”