Archtop’s #fastAF brand personality, outrageous orange identity and distinctive commitment to be the “fiber of its communities” are Quennoz’s brainchild and key strategic differentiators. This year, she also led the rebrand and integration of three acquisitions into the Archtop Fiber family—Germantown Telephone, Hancock Telephone and Warwick Valley Telephone.
“A significant challenge for women in leadership is balancing strategic vision with the tendency to get overly involved in details. Women leaders often feel compelled to overdeliver—having worked so hard to earn their positions—but true leadership requires stepping back from execution so you can think big and empower others to take charge.”
What do you believe is the next big disruption facing the industry? The next big disruption in our industry—especially when it comes to customer experience—will be the widespread adoption of AI and automation in customer service and network management. With the right guidance, these technologies could transform operational efficiency and really enhance customer experience, allowing companies to deliver faster, more personalized services.