Among the reasons Griffin is such an inspiring leader is he understands people as well as he understands cable operations. He sets a positive tone for his entire team, and together they’re actively transforming the customer experience for Comcast’s Beltway region, including Washington, DC. Griffin understands how to motivate employees to deliver the customer experience people want. He’s a fan of direct, honest feedback, which he also uses as a mentor. “Often, I will ask the mentee to participate in a 360 degree self-assessment,” he says. “We then use the information to decide which behaviors and areas we should focus on based on the outcome of the assessment.”

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