Since taking her post in 2015, Murphy has been responsible for leading cross-function efforts and initiatives to make Comcast’s customer experience the region’s best product. She was instrumental in launching an employee feedback portal that encourages two-way communication between the front line and senior leadership teams, helping front line employees share best practices and process improvement ideas. Her own appointment TV? ABC’s Emmy-nominated “Black-ish.” “As a woman of color,” she says, “I really love this image of the African American family. It is fun to watch and see a lot of myself and my children on the program.”
What grade do you give the cable industry on diversity and why?
I think the cable industry is catching on to the need to focus on diversity, and here’s why. Demographically, our country is changing. Technology is changing. By 2020, more than half of the children who are born in the US will be racially diverse. If the cable industry is to stay competitive with increasing entrants into the video and Internet space, we will have to innovate faster. Diversity, by definition, fuels innovation because innovation requires different perspectives, new ideas. But here’s the good news… most cable companies are ramping up their Diversity & Inclusion efforts and I am hopeful we will deliver on Diversity as we have done so successfully with everything else required of this industry.
The technology that will most benefit cable over the next year is…
The integration of video and internet as we invest in fiber expansion to bring faster speeds. Nowadays, you can watch TV so many different ways…on the mobile apps, on your set-top box, on the go. It is awesome! Innovating on this technology allows us to provide our customers with new products, faster speeds and most importantly, they get it the way they want it.
What television show/s – cable or broadcast – best embrace diversity?
One of my favorite shows is “Black-ish.” As a woman of color, I really love this image of the African-American family. It is fun to watch and see a lot of myself and my children on the program. I also love the social consciousness. I think they, in a very delicate way, speak to some of our social ills and challenges. They create a great dialog in our country… in some ways, a dialog we desperately need to have!
My personal election campaign slogan would be…
I love this question. My personal election campaign slogan: Believe in the power of ONE! If each of us takes the time to mentor ONE person, hire ONE talented person, invest in ONE inspirational conversation, work as ONE team… we could change so many lives. I live this slogan every day.
Favorite charity organization you work with?
Big Brothers Big Sisters. Mentorship means so much to me. I do believe that it takes a village to raise a child. The more we invest in these young people, the more opportunity we have to predict the outcome and the future!