VP, Human Resources
Time Warner Cable – Wisconsin

Given Holland’s advocacy for front-line customer service staff, it’s fitting she felt her biggest achievement in the past year was partnering with her local senior line executive to meet with 1,800 front-line employees in small groups of 25-30. “They were a combination of sharing information and listening sessions. It took a few months, but the time commitment was well worth it,” she says. Holland doesn’t leave home without her iPhone. “I am not constantly on it, but can’t imagine not being able to be in touch whenever I choose.”

The Daily

Subscribe
Monday–September 28

Mediacom Shows Off 10G Smart Home in Iowa

Folks got a first look at what a future with 10G could look like last week at Mediacom’s 10G Smart Home in Ames, Iowa.

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up