Simmons focuses on making the customer experience the best product Comcast offers by building a culture of employee commitment. And she says the key is optimizing the work environment and empowering employees to get the job done right the first time. Simmons’ uncanny ability to inspire and empower people in order to achieve great things is part of what makes her such a stand-out leader. “It’s critical that our employees are along for the ride,” Simmons says. “The Employee Engagement scores tell us the employees are with us as we make the changes necessary to deliver a superior experience.”

What’s your biggest professional accomplishment in the past 12 months?

Multi-point improvement of Employee Engagement scores for the entire division – as we look to make the Customer Experience our best product, it’s critical that our employees are along for the ride…the Employee Engagement scores tell us the employees are with us as we make the changes necessary to deliver a superior experience.

Best business advice you’ve received?

Have intellectual curiosity – not just about your business but about the world in general – helps one deliver more comprehensive and impactful strategies when you have some insights into the world beyond your front door…

How do you define success?     

Having a happy, healthy family and happy, healthy team members.

The Daily

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TNT Tops Prime Again

Last week’s weekly ratings pyramid looks a lot like the previous week’s, with TNT in the top spot in prime (2.208 million P2+) and Fox News taking the #1 position in total day (1.193mln)

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