You can’t go wrong putting the customer first. That’s the philosophy Simmons brought with her when she transitioned to human resources leader at Comcast in March. In partnership with her Customer Operations Business Partners, Simmons launched key employee-impacting initiatives that significantly improved employee satisfaction ratings on a national level. When it comes to hiring new employees, Simmons looks for “passion for their work, intellectual curiosity, perseverance, and relationship building.” Simmons is also building a series of initiatives in the Central Division aimed at recruiting, training, developing, rewarding and retaining employees.
What’s the definition of diversity in 2014, and how can the cable industry do better in the area of inclusiveness?
The definition is unchanged in 2014. Diversity is about understanding each other and moving beyond simple tolerance to embracing and celebrating our differences.
Who has been your strongest mentor, and why?
Bill Strahan, EVP HR Comcast, has been one of my strongest mentors because he demonstrates daily how I can be a strategic business partner for the organization I support.
What qualities do you look for when making a new hire?
Passion for their work, intellectual curiosity, perseverance, and relationship building.