In the old days, trying to access account info or pay bills online wasn’t exactly garnering rave reviews from Time Warner Cable customers. So the MSO did something about it, redesigning the entire system from top to bottom. The result is a much better experience all around, with more intuitive site navigation, greater ease of use and the addition of features long requested by customers. For example, TWC replaced the old online payment infrastructure to make it easier for all TWC customers to quickly access essential billing features. And the new responsive design works equally well on all devices, creating a more consistent experience. As a result, complaints went down and logins to the MyServices site by a whopping 1 million since relaunch, with 75% more interaction with the bill-pay feature alone.

The Daily


CableLabs Leads WiFi 6E Trial

CableLabs , Intel and the Wireless Broadband Alliance conducted a field trial highlighting the benefits of using low power indoor WiFi 6E for residential applications. The trial took place in a

Read the Full Issue
The Skinny is delivered on Tuesday and focuses on the cable profession. You'll stay in the know on the headlines, topics and special issues you value most. Sign Up


Dec 3
Cablefax Program Awards Call for Entries
Dec 7
Most Powerful Women Celebration Register to Join Us in NYC to Celebrate!
Full Calendar


Seeking an INDUSTRY JOB?

Hiring? In conjunction with our sister brand, Cynopsis, we are offering hiring managers a deep pool of media-savvy, skilled candidates at a range of experience levels and sectors, The result will be an even more robust industry job board, to help both employers and job seekers.

Contact for more information.