When a cable operator rents a set-top box to a customer, it’s essentially an unsecured loan—and that’s a lot of trust, especially in the digital age. Enter SubscriberWise, which offers predictive analytics software that quickly and legally performs a series of checks against databases and identity records. In real time, SW generates a score CSRs can use to determine the deposit a customer must pay. It’s especially helpful for small and mid-size ops. Said BendBroadband CEO Amy Tykeson: “Every day I’m grateful we launched [SubscriberWise].” ImOn Communications of Iowa has seen a “drastic reduction… more than 50%,” in “the number of accounts we disconnect for non-pay,” said ImOn President Patrice Carroll. Another fan: NCTC. And that’s good enough for us.

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