When a cable operator rents a set-top box to a customer, it’s essentially an unsecured loan—and that’s a lot of trust, especially in the digital age. Enter SubscriberWise, which offers predictive analytics software that quickly and legally performs a series of checks against databases and identity records. In real time, SW generates a score CSRs can use to determine the deposit a customer must pay. It’s especially helpful for small and mid-size ops. Said BendBroadband CEO Amy Tykeson: “Every day I’m grateful we launched [SubscriberWise].” ImOn Communications of Iowa has seen a “drastic reduction… more than 50%,” in “the number of accounts we disconnect for non-pay,” said ImOn President Patrice Carroll. Another fan: NCTC. And that’s good enough for us.

The Daily


The John Malone Factor

While David Zaslav in basking in the limelight, make no mistake about it. This deal has John Malone ’s fingerprints all over it.

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