This year White made significant strides in the transformation of the West Division’s customer service experience, from installation to customer interaction to response time. And it’s starting to pay off. The on-time arrival rate for technician appointments reached an all-time high of 98.9 percent in Q1 2016, and the majority of customer phone calls are answered in less than 30 seconds. Up next is a customer loyalty system. White is passionate about supporting diversity within the company and beyond. He guides the West Division Internal Diversity Council and leads the Company’s Black Employee Network, an employee resource group led by volunteers. He also supports efforts to provide scholarships to Denver-area minority high school students, encouraging Comcast to donate advertising space, sponsor a college access center and invest in the creation of story-telling tools for the foundation.