White’s mantra is “working together to win together,” which exemplifies the team culture he has embedded in Comcast’s West Division. In the last year, his team successfully completed the rollout of the sought-after X1 Operating System in all markets, and White developed a recognition program encouraging each West Division employee to work to decrease contact rate and enhance customer service. When it comes to diversity, “we must continue to strive to gain/maintain an external view and encourage guests from outside our industry to provide a perspective,” he says. Meanwhile, White holds regular meetings with employees throughout the West Division as a key way of understanding what’s going on in the trenches.
What’s the definition of diversity in 2014, and how can the cable industry do better in the area of inclusiveness?
An environment where every viewpoint is welcomed and encouraged. We must continue to strive to gain/maintain an external view and encourage guests from outside of our industry to provide a perspective.
What’s been your company’s biggest innovation this year?
Our continued evolution of X1.
Who has been your strongest mentor, and why?
My mother, she taught me through hard work, strong faith and commitment to excellence you can achieve.
What qualities do you look for when making a new hire?
Smart, hardworking and hungry.
Name one emerging trend in cable we should all have our eye on.
It’s not new, but critical, we need creative ways to solve customer issues and create a unique experience.