VP, Tech Ops
Comcast, Michigan Region

More than 20 years experience in engineering and operations have prepared Thomas for his current challenge overseeing Comcast service techs across Michigan, serving more than 1.2mln customers. Two examples of his leadership: his integration of Symbol Mobile Devices, which improved appointment consistency and diagnostics; and the rapid-response teams launch, enabling same-day and next-day installations in advance of the DTV transition deadline.

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Frontier Drops El Rey

El Rey is no longer available on Frontier TV , with the two unable to agree to terms for a new contract. Their most recent agreement expired Nov 30. “Frontier worked hard to negotiate a fair deal. We offer a

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